Frequently Asked Questions
Are you an authorized dealer for the brands you carry?
Yes. Shop Zenova Wellness is a fully Authorized Retailer for every product in our collection. This ensures that your investment is backed by the full manufacturer’s warranty and that you receive authentic, high-performance wellness technology directly from the source.
Yes. Shop Zenova Wellness is a fully Authorized Retailer for every product in our collection. This ensures that your investment is backed by the full manufacturer’s warranty and that you receive authentic, high-performance wellness technology directly from the source.
How is my order shipped and how long does it take?
Because we specialize in premium, high-value wellness equipment, most orders are shipped via professional freight carriers. Orders are typically processed within 1–2 business days. Delivery generally takes 7–14 business days, and the carrier will call you directly to schedule a specific delivery window that works for you
Because we specialize in premium, high-value wellness equipment, most orders are shipped via professional freight carriers. Orders are typically processed within 1–2 business days. Delivery generally takes 7–14 business days, and the carrier will call you directly to schedule a specific delivery window that works for you
What should I do if my order arrives damaged?
We provide a 100% Delivery Guarantee. We ask that you briefly inspect the packaging upon arrival. If you notice any significant damage, please note it on the delivery receipt and contact our support team immediately at 505-652-2224. We will handle the replacement process at no additional cost to you.
We provide a 100% Delivery Guarantee. We ask that you briefly inspect the packaging upon arrival. If you notice any significant damage, please note it on the delivery receipt and contact our support team immediately at 505-652-2224. We will handle the replacement process at no additional cost to you.
Is professional installation required for your saunas?
Most of our systems are designed for straightforward home assembly. Our saunas typically feature a "clasp-together" or "easy-bolt" design that two people can complete in about an hour. Most standard units are "plug-and-play" and do not require specialized plumbing or electrical work.
Most of our systems are designed for straightforward home assembly. Our saunas typically feature a "clasp-together" or "easy-bolt" design that two people can complete in about an hour. Most standard units are "plug-and-play" and do not require specialized plumbing or electrical work.
How can I speak with a wellness specialist?
We pride ourselves on being accessible. You can reach us by phone at 505-652-2224 or via email at info@shopzenovawellness.com. Our team is available Monday through Friday, 9:00 AM – 5:00 PM EST, to answer technical questions or provide order updates.
We pride ourselves on being accessible. You can reach us by phone at 505-652-2224 or via email at info@shopzenovawellness.com. Our team is available Monday through Friday, 9:00 AM – 5:00 PM EST, to answer technical questions or provide order updates.
Will my items arrive in one shipment?
Because Shop Zenova Wellness partners with specialized manufacturers across the country to bring you the highest quality equipment, orders containing multiple items (such as a sauna and a cold plunge) may ship from different warehouses. In these cases, your items will arrive in separate professional freight deliveries. You will receive unique tracking numbers for each shipment to monitor their progress individually.