Frequently Asked Questions
What does Zenova Wellness offer?
We specialize in premium infrared saunas designed for home wellness. Our focus is helping you create a relaxing recovery space inside your home with modern wellness technology and trusted suppliers.
How do infrared saunas work?
Infrared saunas use light based heat that warms the body directly. This supports circulation, encourages gentle detoxification, relieves muscle tension, and helps calm the nervous system. Many individuals use infrared saunas to improve sleep, reduce stress, and support recovery after activity.
Do I need an electrician to install my sauna?
Most one to two person saunas use a standard household outlet. Larger three to four person saunas may require a dedicated electrical line. Electrical details are listed on each product page. If you are unsure, contact us before purchasing.
How is delivery handled for saunas?
Saunas ship using freight delivery. A delivery time and drop off window will be scheduled with you. Large items are delivered curbside which means the carrier will bring the sauna to the end of your driveway or nearest accessible area.
Do you offer installation?
Most saunas are designed to be assembled at home with two people. Assembly often takes one to two hours. If you prefer professional installation, reach out and we can help arrange it in most locations.
How long does shipping take?
Processing is typically one to two business days. Freight delivery time is usually five to nine business days depending on location.
What if my sauna arrives damaged?
If there is any damage at delivery, take clear photos and refuse the shipment if needed. Contact us immediately and we will coordinate replacement parts or a full replacement depending on the issue.
Do saunas come with a warranty?
Yes. Most sauna models include a manufacturer supported warranty. Warranty details are shown on each product page.
Can I finance my sauna?
Yes. Monthly payment options are available through checkout once payments are fully activated. This lets you spread the cost over time while enjoying the benefits now.
Can I cancel or change my order?
If you need to cancel or change an order, contact us as soon as possible. Once a sauna has shipped, additional steps may be required. We will support you through the process.
How can I contact Zenova Wellness?
Visit our Contact page or email us anytime. We are here to help answer questions and guide you through choosing the right sauna for your space.